![]() You will need to provide basic information such as your region and country, what drone model you want to get serviced, and whether you are requesting for repair or replacement. To formally begin the repair process, you need to file an online repair request on the DJI website. DJI has authorized service centers in more than 100 countries, so there’s a very good chance that you can find one near you. The site will then help you find the nearest service center that can offer repair services for your drone. This helps in reducing shipping costs and turnaround time.ĭJI has an easy to use service center finder where you only need to input your region, country, and the product that you want to get repaired. The benefit of having a drone from a company with a global presence like DJI is that you can probably find a service center in your home country or region. ![]() From this starting point, you can proceed with the following steps: 1. To start, head on over to DJI’s online repair service center. There’s no need to worry, as DJI’s repair process is typically quick and systematic. Unfortunately, your circumstances might not be covered by the standard warranty and you might not have DJI Care or DJI Care Refresh. I don’t have any warranty or drone insurance. After all, another benefit of being a holder of their insurance policy is prioritized customer support. If you plan to use the benefits of your DJI Care or DJI Care Refresh policy, then you must contact DJI Care immediately and they will be glad to assist you. The premium fees for these plans are also quite cheap compared to the cost of having a DJI drone repaired several times or the cost of buying a brand-new unit. Depending on the type of drone insurance policy you purchased, you either have the option of charging the repair costs on your insurance coverage or having your drone replaced outright with a new or equivalent to new unit.įor owners of DJI drones, this in-house drone insurance policy is one the best ways to fly with peace of mind. If you happened to have the foresight to buy DJI Care or DJI Care Refresh with your drone, then you have practically nothing to worry about. Do you have DJI Care or DJI Care Refresh? In any case, it is best to contact DJI Support with the specifics of your situation. If you have only had your drone for a few days, and you are certain that your drone has not figured into any accidents or crashes, then chances are good that you can still claim drone repairs from your standard warranty. Making unauthorized modifications and repairs to your drone, as well as the use of unauthorized parts will also void the drone’s standard warranty. It does NOT cover damage due to accidents, signal loss, pilot error, or water damage. It also assumes that the drone was operated within normal use as defined by the product manual, the drone specifications, or any official communication from DJI. What exactly does the standard warranty cover? As mentioned, it only covers product failure due to manufacturing or material defects. Even the cost of two-way shipping of the drone will be shouldered by DJI if your circumstances are within the coverage of the standard warranty. If your drone should fail due to defects of this nature, then you may have your drone repaired at no extra cost. The standard warranty guarantees that you received your DJI drone free from manufacturing or material defects. This warranty comes with all newly purchased DJI drones, even refurbished units, if they are purchased directly from DJI or from authorized retailers. Does the warranty cover your circumstances?īefore you panic over the costs of having your drone repaired, you need to check first if your drone is still covered by DJI’s standard warranty. ![]() Read on for all the finer details of getting DJI repair service – how it’s done, how much it costs, and how long the process takes. If you have found yourself in the unenviable situation of being the owner of a damaged DJI drone, then this is the perfect article for you. ![]() Fortunately, DJI runs a very systematic and customer-friendly process for drone repairs. Crashing a DJI drone is especially painful for owners, considering how expensive and high-end DJI drones can be. A crash from 100 feet or into a lake can be a death sentence even for a drone that costs upwards of $1000. 3D Insider is ad supported and earns money from clicks, commissions from sales, and other ways.ĭespite the level of sophistication of drone technology, they are essentially still fragile flying machines. ![]()
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